Refund & Cancellation Policy
Last Updated & Effective: July 2026 • Automasters Solutions LLC
1. Nature of Professional Digital Services
Automasters Solutions LLC provides bespoke digital engineering, custom software development, business automation, and media operations. Because our services involve dedicated senior engineering hours, custom architectural design, and intellectual labor that cannot be reclaimed once performed, physical product return policies do not apply.
2. Project Deposits & Initial Sprints
For fixed-scope projects (such as custom websites, software MVPs, or workflow automation builds), an initial deposit of 50% of the total project contract is required prior to project kickoff.
- Cancellation Prior to Kickoff: If the Client requests cancellation in writing before discovery, architectural planning, or sprint scheduling has commenced, the deposit will be refunded minus an administrative processing fee of 10%.
- Cancellation After Work Commences: Once discovery workshops have occurred, wireframes/architectural blueprints have been drafted, or software development has begun, the initial 50% deposit becomes non-refundable.
3. Milestone Deliverables & Completed Work
Payments associated with agreed milestones (such as staging environment approval, API integration signoff, or design approval) become fully earned and strictly non-refundable upon Client approval of that milestone. Handover of final source code repositories, live production deployment, or domain transfers is contingent upon full payment of all outstanding milestone invoices.
4. Monthly Retainers & Recurring Services
Monthly services—including YouTube content pipelines, ongoing technical SEO maintenance, and paid advertising management—are billed in advance on the first day of each monthly billing cycle.
- Clients may cancel recurring retainers at any time by providing at least thirty (30) days written notice prior to the next scheduled billing date.
- Retainer fees for active or past billing cycles are non-refundable once the billing cycle has begun.
- Work in progress scheduled for the current 30-day notice period will be completed and delivered in accordance with the agreed schedule.
5. Non-Refundable Third-Party Pass-Through Costs
Automasters Solutions LLC does not issue refunds for third-party expenses paid on the Client's behalf or directly by the Client. This includes direct advertising spend paid to Google or Meta, domain registration fees, Hostinger hosting server fees, third-party software subscriptions, and API quota fees.
6. How to Submit a Formal Cancellation Request
To submit a cancellation notice or request a review under these terms, the authorized client representative must send an email to support@automasterssolutions.com with the subject line “Cancellation Request – [Project / Company Name]”.
Our billing team will review the account status and provide a written statement within five (5) to ten (10) business days. Any approved refunds will be credited via the original payment method.